Refunds & Returns

We stand behind the products we ship. Because research peptides are cold-chain, reconstitution-sensitive biologicals, returns are handled carefully.

Last updated April 22, 2026

1. Damaged, defective or wrong items

If your order arrives damaged, is missing items, or is not what you ordered, contact us at info@lifespansupply.com within 7 days of delivery with your order number and photos. We will replace the item or issue a full refund — including any shipping you paid — at no cost to you.

2. Opened or handled vials

For safety and sterility reasons, opened vials, vials that have been reconstituted, or vials whose cold chain has been broken after leaving our warehouse cannot be returned or refunded unless they are defective.

3. Cancelling an order

Before your order has been dispatched, you may cancel for a full refund by emailing info@lifespansupply.com. Once the package has been handed to the carrier, cancellation is no longer possible; refused or undelivered packages are refunded minus shipping costs on return to our warehouse.

4. Refused or undelivered packages

Packages that are refused at customs or returned to us as undelivered are refunded for the product amount only; outbound and return shipping are deducted. You are responsible for ensuring import is lawful in your country.

5. Processing times

Approved refunds are credited to your original payment method within 5–10 business days. Your bank may take additional time to display the credit.

6. How to reach us

Email info@lifespansupply.com with your order number and a clear description of the issue. We aim to reply within one business day.